API Request failures in Programmable Chat

Incident Report for Twilio

Resolved

Our Engineering team has put a fix in place which resolved the issue. This incident is now resolved.

Posted Oct 16, 2020 - 20:33 PDT

Update

We are currently seeing an elevated number of ip-messaging subdomain v2 API request failures to a small subset of customers using Programmable Chat. Our Engineering team is investigating the issue to pinpoint the root cause. An additional update will be provided in an hour or as soon as new information becomes available.

Posted Oct 16, 2020 - 20:21 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Chat. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 16, 2020 - 19:31 PDT

This incident affected: PROGRAMMABLE CHAT.