Issue with undelivered SMS on UK mobile numbers

Incident Report for Twilio

Resolved

UK inbound messages are now delivering normally. All systems operational.

Posted Oct 06, 2016 - 04:04 PDT

Update

Inbound messages to UK mobile numbers are still not arriving, our carrier partner continues to investigate. We will provide the next update in 4 hours.

Posted Oct 06, 2016 - 01:03 PDT

Update

Inbound messages to UK mobile numbers are still not arriving. Our carrier partner continues to investigate. We will provide the next update in 4 hours.

Posted Oct 05, 2016 - 21:07 PDT

Update

Outbound SMS to UK mobile numbers has been restored, but inbound messages are still not arriving. Our carrier partner continues to investigate.

Posted Oct 05, 2016 - 17:53 PDT

Update

Our carrier partner is continuing their investigation into the issue where inbound and outbound SMS messages are failing on UK mobile numbers. We will provide the next update in 2 hours.

Posted Oct 05, 2016 - 17:18 PDT

Identified

We are identified an issue where inbound and outbound SMS messages are failing on UK mobile numbers. We have escalated with our carrier partner and they are investigating.

Posted Oct 05, 2016 - 16:08 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).