Inbound Call Failures to Trinidad and Tobago, and Jamaica Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Trinidad and Tobago, and Jamaica phone numbers has been resolved, and the service is functioning normally at this time.

Posted May 28, 2023 - 10:35 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Trinidad and Tobago and Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2023 - 07:50 PDT

Update

We continue to experience inbound call failures towards Trinidad and Tobago, and Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted May 28, 2023 - 00:52 PDT

Update

We continue to experience inbound call failures towards Trinidad and Tobago, and Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted May 27, 2023 - 08:52 PDT

Update

We are still experiencing inbound call failures to Trinidad and Tobago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 27, 2023 - 00:51 PDT

Update

We are still experiencing inbound call failures to Trinidad and Tobago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 26, 2023 - 20:56 PDT

Update

We are still experiencing inbound call failures to Trinidad and Tobago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 26, 2023 - 19:00 PDT

Investigating

We are observing call failures to Twilio Trinidad and Tobago phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 26, 2023 - 18:04 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).