SMS Delivery Delays to Vala Network in Republic of Kosovo

Incident Report for Twilio

Resolved

Twilio was informed that the intermittent message delivery delays to the Vala Network in Kosovo were caused by a technical problem in the mobile operator’s messaging platform and there is currently no estimated resolution time. As the impact is limited to a small subset of customers, we’ll be marking the incident as closed on StatusPage and continue to update affected customers via email until the incident is fully resolved.

Posted May 07, 2021 - 13:49 PDT

Update

We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted May 06, 2021 - 18:04 PDT

Update

Posted May 05, 2021 - 16:20 PDT

Update

We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted May 04, 2021 - 23:30 PDT

Update

We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted May 04, 2021 - 15:30 PDT

Update

We are still experiencing SMS delivery delays to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 04, 2021 - 11:20 PDT

Update

We are still experiencing SMS delivery delays to Vala network in Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 04, 2021 - 09:21 PDT

Update

We are experiencing SMS delivery delays when sending messages to Vala network in the Republic of Kosovo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 04, 2021 - 08:41 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Vala network in Republic of Kosovo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 04, 2021 - 08:23 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).