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Twilio Services
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        Intermittent Programmable Voice Outages Impacting Calls and Flex

        Incident Report for Twilio

        Resolved

        Flex and Programmable Voice is operating normally at this time.
        Posted Mar 31, 2025 - 23:31 PDT

        Update

        Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
        Posted Mar 31, 2025 - 22:15 PDT

        Update

        Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update at approximately 10:15 PM Pacific Time.
        Posted Mar 31, 2025 - 17:51 PDT

        Update

        Flex and Programmable Voice continues to operate normally. We will continue to monitor for system stability. We will provide another update in 4 hours or as soon as further information becomes available.
        Posted Mar 31, 2025 - 13:54 PDT

        Update

        Flex and Programmable Voice continue to operate normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information is available.
        Posted Mar 31, 2025 - 11:54 PDT

        Monitoring

        Flex and Programmable Voice are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Mar 31, 2025 - 11:25 PDT

        Update

        Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 2 hours or as soon as more information becomes available.
        Posted Mar 31, 2025 - 10:35 PDT

        Identified

        Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
        Posted Mar 31, 2025 - 10:26 PDT

        Update

        Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 1 hour or as soon as more information becomes available.
        Posted Mar 31, 2025 - 10:25 PDT

        Update

        Twilio has Identified the issue and is scaling up systems and deployed new hosts in order to ease customer issues. Customers may still see issues with Flex and Programmable Voice. We will update in 30 mins or as soon as we have more information.
        Posted Mar 31, 2025 - 09:55 PDT

        Update

        Twilio is aware of an issue impacting Flex and Programmable Voice. We have assembled triage teams and are investigating. Customers will experience issues with Flex and Programmable Voice.
        Posted Mar 31, 2025 - 09:36 PDT

        Investigating

        Our monitoring systems have detected a potential issue multiple tcbt and e2e tests failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Mar 31, 2025 - 08:57 PDT
        This incident affected: FLEX (TaskRouter, Flex Programmable Voice) and ACCOUNT SECURITY (Verify).
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