Dropped or missing audio on a percentage of voice calls in US

Incident Report for Twilio

Resolved

We have resolved the issue for all inbound calls.

Posted Aug 24, 2016 - 12:49 PDT

Update

We have resolved the issue for inbound calls made to US Phone Numbers, but inbound calls to US Toll Free numbers are still impacted. We are continuing to work with our carrier partner to resolve the issue.

Posted Aug 24, 2016 - 12:20 PDT

Identified

We have identified the issue with inbound calls and are working with our carrier partner to resolve it. A small percentage of outbound calls between 11:20am and 11:36am PT were similarly affected.

Posted Aug 24, 2016 - 11:47 PDT

Investigating

We are currently investigating an issue causing dropped calls or missing audio on inbound calls for some US phone numbers

Posted Aug 24, 2016 - 11:39 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).