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        SMS Delivery Delays from Twilio Philippines Phone Numbers to Multiple Networks in the Philippines

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. This incident has been resolved.
        Posted Jan 23, 2026 - 05:41 PST

        Update

        We are observing recovery in SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 23, 2026 - 04:54 PST

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 23, 2026 - 02:50 PST

        Update

        We continue to experience SMS delivery delays when sending messages from Twilio Philippines phone number to multiple networks in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Jan 22, 2026 - 16:42 PST

        Update

        We continue to experience SMS delivery delays when sending messages to Globe network in the Philippines via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 22, 2026 - 09:13 PST

        Update

        We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available
        Posted Jan 22, 2026 - 05:12 PST

        Update

        We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 22, 2026 - 03:01 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to Globe in Philippines 515-02 via Subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 22, 2026 - 02:01 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).