Small percentage of MMS inbound message undeliverable in the US

Incident Report for Twilio

Resolved

We have resolved the incident. MMS capabilities are functioning normally.

Posted Sep 22, 2016 - 17:37 PDT

Update

We are continuing to work to resolve this issue with our carrier partners. We will provide another update within two hours.

Posted Sep 22, 2016 - 16:13 PDT

Update

We are continuing to work to resolve this issue with our carrier partners. We will provide another update within another two hours.

Posted Sep 22, 2016 - 14:11 PDT

Investigating

We are investigating an issue where a small percentage of our MMS capable phone numbers in the United States are not receiving MMS messages properly. We are working with our carrier partners to resolve. We will post an update within the hour.

Posted Sep 22, 2016 - 13:14 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).