Delay in loading of Flex Insight Data.

Incident Report for Twilio

Resolved

The issue affecting the loading of Insight data with Flex for some customers has been resolved, and the service is now functioning normally.

Posted May 09, 2024 - 00:34 PDT

Monitoring

Loading of Insight data with Flex for some of the customers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted May 08, 2024 - 22:49 PDT

Update

We are investigating delayed loading of Insight data with with Flex for some of the customers. The issue has been identified with our vendor and actively working with them. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 08, 2024 - 20:50 PDT

Investigating

We are investigating delayed loading of Insight data with with Flex for some of the customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 08, 2024 - 19:58 PDT

This incident affected: FLEX (Flex Insights).