Our Engineers are Investigating an Issue with Delays When Sending Outbound Whatsapp Messages

Incident Report for Twilio

Resolved

Outbound messages to WhatsApp users was degraded between 09:06 and 09:36 AM Pacific Time on 02/11/2022. Complete recovery was observed by 09:50. During this period, customers may have experienced delayed delivery of outbound messages to WhatsApp users. The issue has now been resolved.

Posted Feb 11, 2022 - 13:10 PST

Update

We are continuing to investigate and have discovered that the issue affected outbound Whatsapp messages, not outbound SMS. We will follow up and provide customer impact details within 2 hours.

Posted Feb 11, 2022 - 12:47 PST

Monitoring

Our engineers are currently investigating the customer impact of a retroactive incident affecting delivery of outbound SMS. During the affected period, customers may have experienced delays when sending outbound messages. We will follow up and provide customer impact details within 2 hours.

Posted Feb 11, 2022 - 12:35 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).