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Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
MMS Delivery Failures to Multiple Networks in Australia over a Subset of Longcodes
Incident
Report for Twilio
Resolved
After investigation with carrier partners and verification of correct performance on our routes, we are classifying this incident as invalid and are marking it resolved. We apologize for the incorrect categorization of the incident.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Investigating
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing recovery in MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing MMS delivery failures when sending to multiple networks in Australia over a subset of longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue MMS delivery failure to multiple networks in Australia over a subset of long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (MMS, APAC).