SMS Delivery Delays to Small Networks in the U.S. from a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile in the United States from a subset of short codes. This incident has been resolved.

Posted Oct 25, 2023 - 15:08 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to T-Mobile in the United States from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 25, 2023 - 13:05 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Small Networks In USA over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 25, 2023 - 09:08 PDT

Update

We are continuing to experience SMS delivery delays when sending messages to Small Networks In USA over a subset Of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 25, 2023 - 07:08 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to T-Mobile in the United States from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 25, 2023 - 06:07 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).