Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial

Incident Report for Twilio

Resolved

Provisioning a phone number to new trial account by using “Get phone number” button via the SMS onboarding tutorial is now operating normally. This issue has been resolved.

Posted May 29, 2024 - 03:30 PDT

Monitoring

Provisioning a phone number to new trial account by using “Get phone number” button via the SMS onboarding tutorial is now operating normally. We will continue to monitor for system stability. We’ll provide another update in 2 hours or as soon as more information becomes available.

Posted May 29, 2024 - 01:45 PDT

Update

We have identified the issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. Our Engineers are continuing to work on a permanent fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 28, 2024 - 22:08 PDT

Identified

We have identified the issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. Our Engineers are working on a permanent fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2024 - 20:08 PDT

Update

We are still investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 28, 2024 - 17:41 PDT

Update

We continue investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number” via the SMS onboarding tutorial. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2024 - 15:40 PDT

Update

We are investigating an issue affecting some new UK customers that are running into an error when trying to provision a phone number to their new trial account by using the button “Get phone number”. The current workaround is to use the “Buy a Number” page in the Twilio Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2024 - 14:31 PDT

Investigating

We've become aware of a potential issue creating an account for UK customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 28, 2024 - 14:13 PDT

This incident affected: PHONE NUMBERS.