SMS Delivery and Report Delays to AT&T US

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to AT&T US from a subset of toll free numbers. This incident has been resolved.

Posted Jul 14, 2022 - 15:12 PDT

Monitoring

We are observing recovery in delivery report delays when sending to AT&T US from a subset of toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2022 - 13:20 PDT

Update

We are still experiencing SMS delivery and reports delays when sending messages to AT&T US from a subset of toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2022 - 11:33 PDT

Investigating

We are experiencing SMS delivery and reports delays when sending messages to AT&T US from a subset of toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 14, 2022 - 10:33 PDT

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).