Inbound Call Failures From a Subset of Numbers From Bell Network in Canada

Incident Report for Twilio

Resolved

The issue affecting inbound calls from a subset of Bell Canada phone numbers has been resolved, and the service is functioning normally at this time.

Posted Dec 24, 2022 - 09:35 PST

Update

We continue seeing recovery for inbound calls from a subset of Bell Canada phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 24, 2022 - 07:37 PST

Monitoring

We have started seeing recovery for inbound calls from a subset of Bell Canada phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 24, 2022 - 07:11 PST

Update

We are continuing to experience an issue where inbound calls from a subset of Bell Canada numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 23, 2022 - 22:50 PST

Update

We are experiencing an issue where inbound calls from a subset of Bell Canada numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 23, 2022 - 14:54 PST

Update

We are experiencing an issue where inbound calls from a subset of Bell Canada numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 23, 2022 - 10:55 PST

Update

We are experiencing an issue where inbound calls from a subset of Bell Canada numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 23, 2022 - 09:02 PST

Update

We are experiencing an issue where inbound calls from a subset of Bell Canada numbers are failing. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 23, 2022 - 08:10 PST

Investigating

Our monitoring systems have detected a potential issue with inbound calls failing from Canada. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 23, 2022 - 08:06 PST

This incident affected: CARRIER NETWORK (Voice, North America).