SMS Delivery Delays From UK Mobile Handsets To A Subset of Twilio UK Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving SMS from UK handsets to a subset of Twilio UK longcodes. This incident has been resolved.

Posted Oct 02, 2020 - 23:20 PDT

Monitoring

We are already observing successes in receiving SMS without any delays from UK handsets to a subset of Twilio UK longcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 02, 2020 - 21:22 PDT

Update

We continue to experience delays in receiving SMS from UK handsets to a subset of Twilio UK longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 2 hours or as soon as more information becomes available.

Posted Oct 02, 2020 - 20:01 PDT

Investigating

We are experiencing delays in receiving SMS from UK handsets to a subset of Twilio UK longcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted Oct 02, 2020 - 19:01 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).