Flex UI 1.x Degraded Mode

Incident Report for Twilio

Resolved

Flex UI v1.32.2 has been released with a fix where the messages in the Degraded mode notifications have been updated and it is operating normally at this time. This incident has been resolved.

Posted Dec 08, 2022 - 19:02 PST

Monitoring

Flex UI v1.32.2 has been released with a fix where the messages in the Degraded mode notifications have been updated. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 08, 2022 - 18:37 PST

Update

Our engineers have identified an issue with Flex UI 1.x degraded mode advising customers there is an ongoing incident when there is not and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 08, 2022 - 15:25 PST

Identified

Our engineers have identified an issue with Flex UI 1.x degraded mode advising customers there is an ongoing incident when there is not and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 08, 2022 - 13:22 PST

Update

Our engineers have identified an issue with Flex UI 1.x degraded mode advising customers there is an ongoing incident when there is not and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 08, 2022 - 12:20 PST

Investigating

Our monitoring systems have detected a potential issue with Flex Mode. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 08, 2022 - 12:03 PST

This incident affected: FLEX (Flex Application Platform).