Autopilot Responses Failing for Incoming Calls

Incident Report for Twilio

Resolved

Incoming calls to Autopilot involving Voice TwiML are recovered and Autopilot is operating normally at this time.

Posted Oct 27, 2022 - 17:20 PDT

Monitoring

Incoming calls to Autopilot involving Voice TwiML are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 27, 2022 - 16:50 PDT

Identified

Our engineers have identified the issue causing a subset of incoming calls failing with Autopilot when Voice TwiML is used. We are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 27, 2022 - 16:15 PDT

Update

We are investigating an issue with a subset of incoming calls failing with Autopilot when Voice TwiML is used. Our engineering team is actively investigating. We will update in one hour or as soon as we have more information.

Posted Oct 27, 2022 - 15:48 PDT

Investigating

Our monitoring systems have detected a potential issue with Autopilot. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 27, 2022 - 15:20 PDT

This incident affected: PROGRAMMABLE VOICE US1 (TwiML US1).