Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the issue preventing users from searching for subaccounts by name in the console issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Dec 20, 2024 - 15:38 PST

Identified

Our engineers have identified the issue causing the issue preventing users from searching for subaccounts by name in the console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 20, 2024 - 15:13 PST

Investigating

Our monitoring systems have detected a potential issue preventing users from searching for subaccounts by name in the console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 20, 2024 - 14:58 PST

This incident affected: TWILIO PLATFORM (Other).