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        Call Failures to a Subset of Jamaica Twilio Numbers

        Incident Report for Twilio

        Resolved

        The issue affecting call failures to a Subset of Jamaica Twilio Numbers has been resolved, and the service is functioning normally at this time. This incident has been resolved.
        Posted Jan 15, 2025 - 21:42 PST

        Monitoring

        We have started seeing recovery for calls to a Subset of Jamaica Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 15, 2025 - 19:42 PST

        Update

        We are continuing to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 15, 2025 - 15:42 PST

        Update

        We continue to observe call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 15, 2025 - 13:42 PST

        Investigating

        We are observing call failures to a Subset of Jamaica Twilio Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 15, 2025 - 12:42 PST
        This incident affected: CARRIER NETWORK (Voice, North America).