SMS Delivery Report Delays to Multiple Networks in the United States of America Via A Subset Of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery Report delays when sending messages to multiple networks in the United States of America via a subset of shortcodes.. This incident has been resolved.

Posted Feb 19, 2025 - 13:10 PST

Monitoring

We are observing recovery in delivery report delays when sending messages to multiple networks in the United States of America via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 19, 2025 - 11:25 PST

Update

We are continuing to investigate this issue.

Posted Feb 19, 2025 - 10:34 PST

Update

We are continuing to investigate this issue.

Posted Feb 19, 2025 - 10:33 PST

Investigating

We are experiencing SMS delivery report delays when sending messages to multiple networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 19, 2025 - 10:30 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).