Customers Unable To Purchase Package Plans

Incident Report for Twilio

Resolved

We are no longer experiencing issues when trying to purchase package plans from Twilio console. This incident has been resolved.

Posted Jan 01, 2025 - 06:26 PST

Monitoring

We are observing recovery when trying to purchase package plans from Twilio console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 01, 2025 - 05:50 PST

Identified

We continue to experience an issue when trying to purchase package plans from Twilio console. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 01, 2025 - 05:35 PST

Update

We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 01, 2025 - 03:35 PST

Investigating

We are experiencing an issue when trying to purchase package plans from Twilio console. Our engineers are working with the concern team to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 01, 2025 - 02:35 PST

This incident affected: DEVELOPER TOOLS (Console).