One Way Audio Issue Affecting Inbound and Outbound Calls to a Subset of Twilio Japan Numbers

Incident Report for Twilio

Resolved

The issue affecting The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been resolved, and the service is functioning normally at this time.

Posted Sep 17, 2021 - 13:19 PDT

Monitoring

The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has recovered. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 17, 2021 - 11:19 PDT

Update

The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 16, 2021 - 19:42 PDT

Update

The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 16, 2021 - 11:50 PDT

Update

The one way audio issue with both inbound and outbound calls made to/from a subset of Twilio Japan phone numbers has been identified. We are still actively working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 16, 2021 - 07:51 PDT

Identified

The one way audio issue with both inbound and outbound calls made to/from Twilio Japan phone numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 16, 2021 - 05:57 PDT

Update

We are still continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 4 hours or as soon as we have more information.

Posted Sep 16, 2021 - 01:57 PDT

Update

We are continuing to investigate the one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 2 hours or as soon as we have more information

Posted Sep 15, 2021 - 23:58 PDT

Update

We are investigating a one way audio issue with both inbound and outbound calls made to/from Twilio Japan numbers for a subset of customers. We expect to have an update for you in 1 hour or as soon as we have more information

Posted Sep 15, 2021 - 22:58 PDT

Investigating

Our monitoring systems have detected a potential issue with calls in Japan. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 15, 2021 - 22:25 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).