Super SIM Data Connectivity Issues

Incident Report for Twilio

Resolved

We are no longer experiencing Super SIM Data Connectivity issues. This incident has been resolved.

Posted Mar 29, 2022 - 14:15 PDT

Monitoring

We continue to see devices recover and re-establish their data connections for the earlier issue. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 29, 2022 - 13:01 PDT

Update

Beginning at 9:05am PT, we observed 4% of active data sessions on Super SIM losing connectivity. The majority of the dropped data sessions were from devices in the United States. We are still investigating the source of the drop in connectivity. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 29, 2022 - 10:50 PDT

Update

We are investigating an issue where devices using some Super SIM may experience a drop in data connectivity on one of our connectivity providers. This started at 9:08am PDT. Our engineers are actively working to identify and resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 29, 2022 - 09:58 PDT

Investigating

Our monitoring systems have detected a potential issue with Super SIM data connections. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 29, 2022 - 09:49 PDT