Voice Insights Call Summary and Call Meta Record Delays

Incident Report for Twilio

Resolved

We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Posted Jun 19, 2026 - 13:32 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jun 19, 2026 - 13:20 PDT