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        Delays for US Toll-Free Outbound SMS from Twilio to Verizon

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delays to Verizon. This incident has been resolved.
        Posted Oct 06, 2020 - 13:28 PDT

        Monitoring

        We are observing successful SMS delivery to Verizon for the last 5 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 06, 2020 - 12:17 PDT

        Update

        Our monitoring systems have detected a potential issue with delays for US Toll-Free Outbound SMS from Twilio to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 06, 2020 - 11:57 PDT

        Investigating

        Our monitoring systems have detected a potential issue with delays for US Toll-Free Outbound SMS from Twilio to Verizon. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 06, 2020 - 11:48 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).