SMS Delivery Report Delays to US Mobile Network Carriers From a Subset of Short-Codes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 29, 2023 - 16:25 PDT

Monitoring

We're seeing recovery in receiving message delivery reports to US Mobile network carriers from a subset of short codes. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 14:35 PDT

Update

We continue experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 11:50 PDT

Update

We are still experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2023 - 10:00 PDT

Investigating

We are experiencing delays in receiving message delivery reports to US Mobile network carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2023 - 09:02 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).