Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Sep 14, 2026 - 09:00 PDT
Identified
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 14, 2026 - 08:00 PDT
Investigating
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Sep 14, 2026 - 06:58 PDT
This incident affects: CARRIER NETWORK (Verify Silent Network Auth).