SMS Delivery Delays To Telus Mobility using Toll-free numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. This incident has been resolved.

Posted Nov 16, 2023 - 00:56 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 15, 2023 - 22:48 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Nov 15, 2023 - 21:48 PST

This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).