Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays To Telus Mobility using Toll-free numbers
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. This incident has been resolved.
      Posted Nov 16, 2023 - 00:56 PST
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 15, 2023 - 22:48 PST
      Investigating
      We are experiencing SMS delivery delays when sending messages to Telus Mobility using Toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
      Posted Nov 15, 2023 - 21:48 PST
      This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).
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