SMS Delivery Delays to TSTT in Trinidad and Tobago

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery status delays to the TSTT network in Trinidad and Tobago. This incident has been resolved.

Posted Jul 31, 2020 - 16:46 PDT

Update

We are observing recovery in SMS delivery status delays to the TSTT network in Trinidad and Tobago. We will continue monitoring the service to ensure a full recovery before we proceed to resolve this incident.

Posted Jul 31, 2020 - 16:07 PDT

Monitoring

Posted Jul 31, 2020 - 15:23 PDT

Update

We are still working with our carrier partner to resolve the issue of SMS delivery delays to the TSTT network in Trinidad and Tobago. We will provide another update as soon as we have additional information.

Posted Jul 31, 2020 - 10:48 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays to the TSTT network in Trinidad and Tobago. We will provide another update as soon as we have additional information.

Posted Jul 31, 2020 - 08:48 PDT

Update

We are experiencing SMS delivery delays when sending messages to the TSTT network in Trinidad and Tobago. Messages are pending delivery, and it is still unknown whether they will successfully be delivered. We are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Jul 31, 2020 - 07:46 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery to TSTT network in Trinidad and Tobago. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 31, 2020 - 07:42 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).