SMS Delivery Delays to Entel Network in Chile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. This incident has been resolved.

Posted Jan 28, 2026 - 03:58 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 28, 2026 - 02:14 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 27, 2026 - 23:20 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 27, 2026 - 21:25 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Entel in Chile from a subset of domestic long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 27, 2026 - 20:21 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).