Inbound Call Failures to a Subset of Chile Twilio Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Chile phone numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 27, 2022 - 11:48 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Chile phone numbers for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 27, 2022 - 10:06 PDT

Update

We are still observing a subset of call failures to Twilio Chile phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 27, 2022 - 08:15 PDT

Update

We are observing a subset of call failures to Twilio Chile phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 27, 2022 - 07:23 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound call failures to Chile Twilio numbers for a subset of customers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 27, 2022 - 07:08 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).