SMS Delivery Delays to Small Networks in US via Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. This incident has been resolved.

Posted Sep 10, 2024 - 17:05 PDT

Monitoring

We are observing recovery in SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 10, 2024 - 15:14 PDT

Update

We continue to experience SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information is available.

Posted Sep 10, 2024 - 11:31 PDT

Update

We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information is available.

Posted Sep 10, 2024 - 09:33 PDT

Investigating

We are experiencing SMS delivery delays to small networks in the US when sending from a subset of shortcodes. We are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information is available.

Posted Sep 10, 2024 - 08:35 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).