Inbound Call Failures to a subset of Twilio phone numbers in multiple locations

Incident Report for Twilio

Resolved

The issue affecting inbound call failures to a subset of Twilio phone numbers in multiple locations has been resolved.

Posted Jun 09, 2021 - 07:20 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 09, 2021 - 05:19 PDT

Update

We are observing call failures to a subset of Twilio phone numbers in Sweden, Denmark, Finland, South Korea, Kenya and Spain. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jun 09, 2021 - 04:32 PDT

Update

We are observing call failures to a subset of Twilio phone numbers in multiple locations. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jun 09, 2021 - 03:39 PDT

Investigating

We are observing call failures to Twilio Kenya phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 09, 2021 - 02:58 PDT

This incident affected: CARRIER NETWORK (Voice, Europe, Voice, Middle East & Africa).