SMS Delivery Report Delays to Globe and Smart Philippines Using Domestic Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic long codes. This incident has been resolved.

Posted Aug 06, 2021 - 13:52 PDT

Monitoring

We are observing recovery in delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 06, 2021 - 12:00 PDT

Update

We are experiencing SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 06, 2021 - 11:49 PDT

Update

We are experiencing SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 06, 2021 - 07:49 PDT

Update

We are experiencing SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 06, 2021 - 05:50 PDT

Investigating

We are experiencing SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 06, 2021 - 04:51 PDT

Update

We are observing recovery in SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 06, 2021 - 03:13 PDT

Monitoring

We are observing recovery in SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 06, 2021 - 02:07 PDT

Investigating

We are experiencing SMS delivery report delays when sending messages to Globe and Smart in the Philippines via subsets of domestic longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 06, 2021 - 01:16 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).