SMS Delivery Failures on Claro Network in Puerto Rico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Claro network in Puerto Rico over a subset of shortcodes. This incident has been resolved.

Posted Nov 07, 2022 - 00:40 PST

Monitoring

We are observing successful SMS delivery to Claro network in Puerto Rico over a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2022 - 22:46 PST

Update

We are still experiencing SMS delivery failures sending to Claro network in Puerto Rico over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 06, 2022 - 17:57 PST

Update

We are still experiencing SMS delivery failures sending to Claro network in Puerto Rico over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 06, 2022 - 14:12 PST

Update

We are still experiencing SMS delivery failures sending to Claro network in Puerto Rico over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2022 - 12:13 PST

Investigating

We are experiencing SMS delivery failures sending to Claro network in Puerto Rico over a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 06, 2022 - 11:13 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).