Origination Calls Failing Over Elastic SIP Trunks

Incident Report for Twilio

Resolved

We have fully investigated the Origination Calls over Elastic SIP Trunk reported issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 10, 2022 - 11:54 PST

Update

We are investigating an issue with Origination Calls over Elastic SIP Trunk for a subset of customers. Customers may experience call failures. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 10, 2022 - 11:10 PST

Investigating

Our monitoring systems have detected a potential issue with Elastic SIP Trunks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 10, 2022 - 10:32 PST

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1).