Outbound Call Failures From a Subset of Phone Numbers in Brazil

Incident Report for Twilio

Resolved

The issue affecting outbound calls from a subset of Twilio phone numbers in Brazil has been resolved, and the service is functioning normally at this time.

Posted Jul 19, 2024 - 12:04 PDT

Monitoring

We have started seeing recovery for outbound calls from a subset of Twilio phone numbers in Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2024 - 11:33 PDT

Identified

The issue causing outbound call failures from a subset of phone numbers in Brazil has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2024 - 11:21 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).