Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Elevated Call Failures in Brasil
Incident
Report for Twilio
Resolved
This incident has been resolved.
Monitoring
Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are now operating normally. We will continue to monitor the service, which is fully operational at this time.
Investigating
Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are still experiencing intermittent issues. We are working with our carrier partner to fully resolve the issue as quickly as possible.
Monitoring
Outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brazil are now operating normally. Our engineering team continues to monitor while we wait for acknowledgment from the carrier that the issue is fully resolved.
Investigating
Our carrier partner is currently investigating a network outage affecting outbound (termination) and inbound (DIDs) calls on Goiânia (+5562), Brasília (+5561) and Campo Grande (+5567) in Brasil. Our engineers are working with the carrier to restore service. We will provide additional information as quickly as possible.
This incident affected: PROGRAMMABLE VOICE (PSTN).