Transcription Callback Delays

Incident Report for Twilio

Resolved

We have confirmed our partner service provider has restored service, resolving the delayed transcription callbacks. Transcription services are operating normally at this time.

Posted Dec 04, 2015 - 16:55 PST

Monitoring

Our partner service provider has restored service, resolving the delayed transcription callbacks. Our engineering team has confirmed service is restored and will continue to monitor.

Posted Dec 04, 2015 - 15:32 PST

Update

A partner service provider has confirmed an issue which is causing delays on transcription callbacks of approximately 60 minutes. Engineering teams continue to actively work towards resolution. Will continue to update as soon as we have further information.

Posted Dec 04, 2015 - 15:13 PST

Update

Posted Dec 04, 2015 - 14:03 PST

Update

Posted Dec 04, 2015 - 13:00 PST

Update

A partner service provider has confirmed an issue which is causing delays on transcription callbacks of approximately 60 minutes. Engineering teams are actively working to resolve. Next update in 60 minutes.

Posted Dec 04, 2015 - 12:06 PST

Update

We are continuing to investigate an issue with a partner service which is causing delays of approximately 40 minutes on transcription callbacks. Engineering teams are actively working to resolve. Next update in 30 mins.

Posted Dec 04, 2015 - 11:21 PST

Update

We are observing transcription delays due to a service outage with a partner provider. Transcription delays of approximately 40 minutes are being observed. Next update in 30 minutes.

Posted Dec 04, 2015 - 10:40 PST

Investigating

We are currently investigating an issue which is causing callback delays for some transcriptions.

Posted Dec 04, 2015 - 10:24 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).