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        Inbound SMS Failures to a Subset of Twilio Denmark Long Codes

        Incident Report for Twilio

        Resolved

        Twilio was informed that SMS failures to a subset of Twilio Denmark Long Codes has been caused by platform changes made by regional carriers and there is currently no estimated resolution time or viable workaround. We'll be marking the incident as closed on StatusPage and continue to update affected customers via email until the incident is fully resolved.
        Posted Jul 19, 2021 - 18:18 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 18, 2021 - 16:10 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 17, 2021 - 16:10 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 16, 2021 - 16:08 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 15, 2021 - 16:22 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 14, 2021 - 16:26 PDT

        Investigating

        This incident was updated unintentionally. We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 22 hours or as soon as more information becomes available.
        Posted Jul 13, 2021 - 18:33 PDT

        Monitoring

        We have started seeing recovery for inbound messages to Twilio Denmark long codes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 13, 2021 - 18:19 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 13, 2021 - 16:26 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 12, 2021 - 16:34 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 11, 2021 - 16:41 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 10, 2021 - 16:42 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 09, 2021 - 16:42 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 08, 2021 - 16:41 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 08, 2021 - 04:38 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 07, 2021 - 12:37 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 07, 2021 - 04:38 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 07, 2021 - 00:38 PDT

        Update

        We are still experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 06, 2021 - 22:38 PDT

        Investigating

        We are experiencing inbound SMS failures to a subset of Twilio Denmark Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 06, 2021 - 21:42 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).
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