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        Emergency Calls from Twilio Canadian Numbers Failing

        Incident Report for Twilio

        Resolved

        Emergency calls from Twilio's Canadian numbers to 911 are no longer failing. This incident is now resolved.
        Posted Jun 30, 2020 - 15:10 PDT

        Monitoring

        We are observing recovery in voice calls from Twilio’s Canadian Numbers to 911. We will continue to monitor and will provide an update as soon as possible.
        Posted Jun 30, 2020 - 13:53 PDT

        Investigating

        We have discovered that emergency calls from Twilio Canadian numbers to 911 are failing. Our team is investigating the issue and we will provide an update as soon as we have more information.
        Posted Jun 30, 2020 - 12:58 PDT
        This incident affected: ELASTIC SIP TRUNKING (Origination) and PROGRAMMABLE VOICE (PSTN).
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