SMS Delivery Delays to a Subset of small US Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to a Subset of small US Networks. This incident has been resolved.

Posted Jun 20, 2024 - 11:16 PDT

Monitoring

We are observing recovery in the SMS delivery times when sending messages to a Subset of small US Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 09:30 PDT

Update

We are still experiencing SMS delivery delays when sending messages to a Subset of small US Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 20, 2024 - 07:48 PDT

Update

We are experiencing SMS delivery delays when sending messages to a Subset of small US Networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 or as soon as more information becomes available.

Posted Jun 20, 2024 - 06:57 PDT

Investigating

Posted Jun 20, 2024 - 06:55 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).