Twilio.com Contact Page Returning a 404 Error

Incident Report for Twilio

Resolved

The 404 errors have been resolved and the https://www.twilio.com/help/contact page is operating normally at this time.

Posted Jun 16, 2023 - 13:26 PDT

Monitoring

The https://www.twilio.com/help/contact page is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 16, 2023 - 12:56 PDT

Update

We are still investigating the issue with https://www.twilio.com/help/contact returning a 404 error. To contact support, please login to the Console and go to the Support Center Overview page, and then click Submit a Ticket. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Jun 16, 2023 - 10:59 PDT

Update

We are investigating an issue with https://www.twilio.com/help/contact returning a 404 error. To contact support, please login to the Console and go to the Support Center Overview page, and then click Submit a Ticket. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Jun 16, 2023 - 10:02 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio.com contact page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 16, 2023 - 09:53 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).