Automated Alert: Minimal Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the Messaging Services API issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Nov 13, 2023 - 08:47 PST

Investigating

Our monitoring systems have detected a potential issue on the Messaging API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 13, 2023 - 08:29 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).