SMS Delivery Delays to Digicel Haiti

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Digicel Haiti. This incident has been resolved.

Posted Dec 21, 2020 - 22:05 PST

Update

We are no longer experiencing SMS delivery delays when sending messages to Digicel Haiti network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 21, 2020 - 21:05 PST

Monitoring

We are no longer experiencing SMS delivery delays when sending messages to Digicel Haiti network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 21, 2020 - 19:04 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Digicel Haiti network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 21, 2020 - 18:03 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).