We are no longer experiencing connectivity issue, the service is functioning normally at this time. This incident has been resolved.
Posted Dec 14, 2022 - 21:20 PST
Monitoring
We are now seeing recovery of the connectivity issue. We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Posted Dec 14, 2022 - 20:54 PST
Update
We are continuing to work on a fix for this issue.
Posted Dec 14, 2022 - 20:41 PST
Identified
Beginning at 8:05 PM PT, we observed ~6% of active data sessions on Super SIM being dropped. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor. We will provide another update in 1 hour or as soon as more information becomes available.
