Unable to Update Phone Numbers

Incident Report for Twilio

Resolved

The issue preventing updating non-emergency-capable phone numbers between 08:14 and 10:07 PST has been resolved and phone number updates are operating normally at this time.

Posted Feb 24, 2021 - 10:55 PST

Monitoring

Phone number updates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 24, 2021 - 10:20 PST

Identified

We are addressing an issue preventing phone number updates. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Feb 24, 2021 - 10:04 PST

Investigating

Our monitoring systems have detected a potential issue with updating Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 24, 2021 - 09:55 PST

This incident affected: PHONE NUMBERS.