Issues Creating New Frontline Instances on Twilio Accounts

Incident Report for Twilio

Resolved

New account creation for Frontline in Twilio console is operating normally at this time. This incident is resolved.

Posted Jan 23, 2023 - 16:13 PST

Monitoring

New account creation for Frontline in Twilio console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 23, 2023 - 15:47 PST

Identified

Our engineers have identified the issue causing problems creating new Frontline instances on Twilio Accounts and are working to deploy a fix.

Current workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1.

We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 23, 2023 - 14:39 PST

Update

We are continuing to investigate customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

While we investigate, a workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1

Posted Jan 23, 2023 - 13:40 PST

Update

We are investigating customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 23, 2023 - 13:24 PST

Investigating

We've become aware of a potential issue with creation of new accounts in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 23, 2023 - 13:14 PST

This incident affected: FRONTLINE.