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Issues found outside of Twilio’s Network
System Metrics
Issues Creating New Frontline Instances on Twilio Accounts
Incident
Report for Twilio
Resolved
New account creation for Frontline in Twilio console is operating normally at this time. This incident is resolved.
Monitoring
New account creation for Frontline in Twilio console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing problems creating new Frontline instances on Twilio Accounts and are working to deploy a fix.
Current workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1.
We expect to provide another update in 2 hours or as soon as more information becomes available.
Current workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1.
We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing to investigate customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.
While we investigate, a workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1
While we investigate, a workaround to create new Frontline instances is to use the following URL:
https://console.twilio.com/us1/develop/frontline?frameUrl=%2Fconsole%2Ffrontline%2Foverview%3Fx-target-region%3Dus1
Update
We are investigating customer reports of issues creating new Frontline instances on Twilio accounts. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
We've become aware of a potential issue with creation of new accounts in console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FRONTLINE.