Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Increased Delays in Transcription Completion

        Incident Report for Twilio

        Resolved

        Transcription delays has been resolved and are operating normally at this time.
        Posted Jan 29, 2026 - 14:29 PST

        Monitoring

        Transcription completion are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 29, 2026 - 13:58 PST

        Update

        We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Posted Jan 29, 2026 - 13:40 PST

        Update

        We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Posted Jan 29, 2026 - 13:38 PST

        Investigating

        We are investigating delays in Transcription Completion. We expect to provide another update in 1 Hour or as soon as more information becomes available
        Posted Jan 29, 2026 - 13:21 PST
        This incident affected: PROGRAMMABLE VOICE US1 (Intelligence US1).